Once an order has been placed through our website, it is processed almost immediately - this includes going through a postage generator, label printer and the system that we use in our Roastery - all of which is designed so that we can get your orders out as fast as possible. Therefore, once your order has been placed, we are unable to make any changes to it. We ask that you please double check your basket each time before checking out to avoid disappointment. 

Options by Courier once an order has been processed

• DPD: Use the tracking link in your SMS/Email or the DPD App to "Divert to a Pickup Shop." This is the most reliable way to fix an address error.

• Royal Mail: Enter your tracking number on the Royal Mail website and select "Change Delivery Options." You can redirect to a local Post Office or Delivery Office within the same postcode area.

• APC: Use the tracking link provided to check for "Parcelly" collection points or contact your local APC depot directly to request the parcel be held for collection.