Support FAQs

Our frequently asked questions. Head to our Contact Us page if you can't find what you are looking for!

coffee bags

Are your bags recyclable?
Our bags are LDPE4 recyclable. This means they can be recycled with carrier bags at large supermarkets (or check with your local council). You are also more than welcome to drop the bags off at our Bristol Roastery if you are a local, and we will do the recycling for you! 

delivery

Do you ship internationally?
Not currently, however this is something we will consider in the future!
Can I track my order?

Yes! Your tracking code should be sent to you directly when you make an order. However if you have not received this, simply send sales@wogancoffee.com an email with your order number, full name and postcode, and they will be able to reply with your tracking code. 

How much is delivery?

For all orders over £25.00, shipping is free! Orders up to £24.99 are £2.50 for delivery.

For all subscription orders over £15.00, shipping is free! Orders up to £14.99 are £2.50 for delivery.

Free shipping on applicable orders is applied automatically at checkout, lucky you!

When will my package arrive?

All orders placed before 1pm Monday to Friday are sent out same day via first class post, or courier for next day delivery. If you are a local to Bristol, you will receive your package via our zero carbon delivery partners, Zedify. Please email sales@wogancoffee.com with your order number, full name, and postcode if you would like to receive your tracking number.

my account

Do I need to login to make an order?
Absolutely not (but we would recommend setting up an account to make future ordering easier for you!). You are more than welcome to check out as a guest.
I have not received a confirmation email
Well that is a shame! Sometimes your server sends confirmation emails to spam, however it is best to get in contact with us to make sure that your order has been processed if you are worried. Please email sales@wogancoffee.com and someone will be able to help!
I've forgotten my password and / or username
That's ok! Please email sales@wogancoffee.com and someone will be able to help!
I am having issues logging in...
We are sorry to hear that! Please email sales@wogancoffee.com and someone will be able to help!

my order

Can I make changes to my order?
We pride ourselves at Wogan Coffee at super speedy turnarounds. Therefore, once your order has been placed, it has likely been processed within a matter of minutes. However it is always worth sending us an email on sales@wogancoffee.com to double check!
Part of my order is missing
We are so sorry to hear that! Please send us an email at sales@wogancoffee.com and someone will be able to help! It would be very helpful if you could have a photo to hand of what has or hasn't been delivered, so we can quickly get to the bottom of the issue. 

questions about coffee

How long does the coffee last for before it goes off?
The sooner you can drink it, the better! Once opened, we would recommend consuming within ten days for optimum taste. If still sealed, up to three months.
What is an SCA score?
Coffees are tasted, assessed and scored according to strict criteria set out by the Speciality Coffee Association. In order to assign a coffee a Cup Score, one must be a trained and certified Q Grader. This requires a serious amount of knowledge and training, and passing around 22 exams in order to qualify. There are only around 4000 Q Graders worldwide (and we are very proud to have one in house!) These individuals grade coffee with an SCA score of 65 to 90+ . Coffees with a score of 80 and above are classed as speciality, and those with a score of 90 and above are classed as presidential and are few and far between!
What is your decaffeination process?

Our most popular Decaf coffee is the Organic Fair-trade Swiss Water Honduran Decaf. This process uses only water, temperature, and time to gently remove caffeine. Free of chemicals, and great for preserving the coffee's characteristics. 

Alternatively, we have our MC Decaf. This uses methylene chloride as a solvent to extract caffeine from the raw materials.

 

I have a new piece of coffee brewing equipment, but I don't know how to use it.
Well isn't it handy that we have a whole page on our website to this. Head over to our blog for videos on how to brew your coffee, whatever the method.
What is the difference between a blend and a single origin?
A blend is created by mixing two or more different Single Origin coffees. This can be particularly helpful when we are working with wholesale customers to reach a specific desired flavour profile, or to create a coffee that is bespoke to them, and them only!

Single Origin coffees come from one specific farm or origin. The purest of pure.
How do you choose the flavour notes of your coffees?
This is a blog post in itself! Our head sniffer / Q Grader James Wogan heads up the bi-weekly coffee cupping sessions, where at least three members of Wogan Coffee join in on the tasting session. If you want more information on this process, give our blog a read.
Where should I store my beans?
I know what you are thinking... but DON'T PUT THEM IN THE FRIDGE! They are happiest when stored at room temperature, in a dry space. Don't forget to use our zip lock to keep the bags as air tight as possible - they like it best that way.

subscriptions

Can I change the address of my subscription?
You can indeed. Head to your account, and update your shipping address whenever you fancy. Easy peasy.
Can I pause my subscription?
Via your account, you can skip a delivery or edit your next order date, however you cannot pause a subscription. If you'd like us to walk you through this, visit our 'Contact Us' page to get in touch.
Can I add extra coffee to my subscription?
Why, yes! You can add a product whenever you please to your subscription via your account. Use the 'Add Product' button, and away you go.
Can I cancel my subscription?
If you have selected a 'rolling subscription', you can cancel this from within your account whenever you please. If you have selected a 3 month, 6 month, or 12 month subscription, this cannot be cancelled from within your account, so get in touch and we can do it for you! Head to our 'Contact Us' page to see how you can get hold of us.
Can I extend my subscription?
For those who are unsure how long they would like to subscribe for, we would recommend selecting the 'rolling subscription' option. If you've purchased a 3 month, or a 6 month, or 12 month subscription, this would not be able to be extended, and will run out after the selected period of time. However, you can of course repurchase once the subscription is over!
Can I give a subscription as a gift?
Absolutely! All you need to do, is add the address of the recipient to the delivery address box. You can also add a gift message, which we will be sure gets to the lucky receiver!
Can you recommend which coffees I receive?
Absolutely! If you would like us to recommend a subscription based on your personal preferences, take part in our online questionnaire and let the magic happen.
Can I choose my own?
Yes, absolutely! If you know the coffee that you would like, then you can select your own. Alternatively, take our questionnaire and we can select for you.
How frequently can I get my coffee deliveries?
You can choose to receive your coffee either once a week, every two weeks, or every four weeks.

vouchers

How do I know how much money is on my voucher?
Each time you use your voucher, it automatically updates. So head to your account portal to see how much money you have left.
Can the voucher be used in the roastery shop, or online only?
At the moment, all vouchers can only be used online, and not in the Roastery Shop. We will consider introducing this in the very near future!
Do I have to spend my total amount in one go?
Absolutely not! You have a full year from purchase of the voucher to use it online. The voucher will automatically update each time you use it.

wholesale queries

Which areas of the country do you cover?
We cover all of the UK!
Do you fix espresso machines?
We have a team of engineers who have been fixing espresso machines since the 70s. So yes, yes we do.
Do you offer a white label service?
Damn straight! Our white label service is free of charge, too. We have an in-house graphics team who can work with you to create the perfect label, which can then be stuck on to plain black, plain white, or brown Kraft bags. Get in touch via sales@wogancoffee.com for more information.
Do you offer barista training?
We offer complimentary and consistent barista training for all of our wholesale customers. And we have a team of SCA professionally trained baristas, Q graders, and ASTs to do the job.
Do you supply coffee machines and other equipment for my business?
We do indeed! We have partnerships with some of the best espresso machine companies in the world, as well as grinders, water softeners, and all other equipment that you may need for your business. Email james@wogancoffee.com for more information.
Do you offer dropshipping services?
Absolutely! And we would love to hear from you to see if we are a good fit for each other! Please email laura@wogancoffee.com for London based enquiries, and james@wogancoffee.com for rest of UK.
I run a cafe / restaurant / business, can I serve Wogan Coffee?
We would love to hear from you to see if we are a good fit for each-other! Please email laura@wogancoffee.com for London based enquiries, and james@wogancoffee.com for rest of UK.